Terms and conditions of service
1. General Provisions
This site is owned by “CEAR ceramiche Azzaro & Romano Srl” with registered office and factory at Zona Industriale – Strada A (località Santa Maria Poggiarelli), cap 95041 Caltagirone (CT).
VAT: 03978700874 – R.E.A. CT: 266253
https://www.ceramichecear.it – info@ceramichecear.it
This site is an e-commerce aimed at retail and wholesale sales of handcrafted products specifically artistic ceramics handmade in our own factory and not made and sold by third parties.
Individuals or businesses that purchase from www.ceramichecear.it, pursuant to these Terms and Conditions, are to be considered customers.
These General Terms and Conditions of Sale govern the sales of products listed on www.ceramichecear.it, beginning with the registration of the order. They are applied to sales made through the Internet, telephone/chat and email.
You are required, before accessing the products provided by the site, to read these Terms and Conditions of Sale, which are generally and unequivocally understood to be accepted at the time of purchase.
You are invited to download and print a copy of these General Terms and Conditions of Sale, the terms of which,
“CEAR ceramiche Azzaro & Romano Srl”, reserves the right to change unilaterally and without prior notice.
2. Subject
These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on the website having Url www.ceramichecear.it
3. Site registration
In order to make purchases on the site, it is recommended that you register with the site.
All other activities that the user can perform on the site, however, do not require registration.
The user will have to equip himself with a password and username in order to complete the registration process on the site, as well as he will have to indicate his email address and whatever else will be requested by “CEAR ceramiche Azzaro & Romano Srl” through the registration form.
You are required to maintain the confidentiality of your login information on the site and will be solely responsible for all activities conducted with your account.
The user also agrees to:
- Immediately notify the Vendor of any unauthorized use of your account or any security breaches;
- Make sure to log out of the account at the end of each session.
The personal information you provide in the registration form will be collected in accordance with the Seller’s “Privacy” policy as set forth on the Seller’s site.
If at any time the user’s conduct does not comply with the General Conditions, “CEAR ceramics Azzaro & Romano Srl” reserves the right to immediately cancel and block the user’s access to their account.
In addition, the user agrees to release “CEAR ceramics Azzaro & Romano Srl” from any responsibility for any blocking or cancellation of his access.
4. Conclusion of the contract
To conclude the purchase contract, you will need to confirm the order and transmit it by following the relevant instructions. Contained in it are:
- General Terms and Conditions
- Product type and information
- Relative price
- Means of payment that can be used
- Delivery method of purchased products
- Related shipping and delivery costs
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the processing of personal data.
The contract is concluded when the seller receives form after verification of the data contained therein.
The buyer will be obligated to pay the price from the moment the online order submission process is completed. This will be done by clicking on the “Place Order” button at the end of the wizard.
5. Registered users
In completing the registration procedures, you agree to follow the directions on the site and to provide your personal information correctly and truthfully.
Confirmation will in any case exonerate “CEAR ceramics Azzaro & Romano Srl” from any liability regarding the data provided by the user.
The user undertakes to promptly inform of any changes in their data at all times communicated.
If then the user communicates inaccurate or incomplete data or even in the event that there is a dispute by the parties concerned about the payments made, “CEAR ceramics Azzaro & Romano Srl” will have the right not to activate or to suspend the service until the relevant failures are remedied.
6. Products
The availability of products refers to the actual availability at the time the user places the order.
In any case, a large part of the products, given the wide range and craftsmanship of the same, is produced upon receipt of orders, and based on the arrival of the individual order, this involves waiting about 7 working days to meet the necessary time for production of the items and fulfillment of previous orders placed by other customers.
Even after the order confirmation email is sent, partial or total unavailability of goods may occur. In this eventuality, the order will be rectified automatically with the elimination of the unavailable product and the user will be immediately informed by email.
If the user, in the case of unavailability of the goods, requests the cancellation of the order, terminating the contract, “CEAR ceramics Azzaro & Romano Srl” will refund the amount paid within 5 days from the time it became aware of the user’s decision to terminate the contract.
“CEAR ceramiche Azzaro & Romano Srl” undertakes to present the essential characteristics of its products.
The photographs illustrating the products may, in some cases, not be 100% identical to the product itself, for reasons related both to the calibration of the colors that may vary from device to device, and to the continuous search for design and coloring, without, however, affecting its quality, which will in any case be equivalent if not improved.
7. Prices
The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
In case of error “CEAR ceramiche Azzaro & Romano Srl” will notify the buyer as soon as possible allowing the confirmation of the order at the correct amount or cancellation.
There will not exist in any way for “CEAR ceramiche Azzaro & Romano Srl” the obligation to supply what is sold at the lower price erroneously indicated.
Site prices include VAT and do not include shipping costs.
Prices are subject to change at any time, however, changes do not affect orders for which order confirmation has already been sent.
Once the products have been selected, they will be added to the shopping cart and you simply follow the instructions for purchase, entering or verifying the required information at each step of the process.
Order details may be changed before payment.
Payment can be made by Credit Cards, Bank Transfer, PayPal (even without a PayPal account with a credit card), or Direct at the Company (if “Pickup at the Company” is selected as the delivery method).
8. Billing and accompanying documents
Each order will be followed by an order confirmation document that will be sent to the email with which you registered. Since an invoice is not compulsory, it can be requested by sending an email to servizioclienti@ceramichecear.it indicating during registration your Tax Code or VAT number, SDI or pec (if Company).
The request must be made in any case within 7 days from the date of the order in order to fall within the monthly accounting. Requests for billing after the specified deadline will not be accepted.
9. Order acceptance
The order sent by the user will be binding for “CEAR ceramiche Azzaro & Romano Srl” only if the entire order process has been completed regularly and correctly without any error messages highlighted by the site.
For all orders placed on the site, an order confirmation email will automatically be sent to the address reported by the user in their data sheet.
10. Cancellation of the order
The user may cancel the entire order only within 24 hours of placing the order.
Any request for cancellation received at “CEAR ceramics Azzaro & Romano Srl” beyond the allowed time limit will be considered inapplicable or otherwise subject to evaluation.
There is no modification of an order already received by “CEAR ceramics Azzaro & Romano Srl”, it will therefore be necessary to cancel the incorrect order within an hour of sending it and then repeat from the site the purchase of the desired products.
To cancel an order, an email must be sent to servizioclienti@ceramichecear.it stating exactly the order reference number or by contacting us through our phone numbers.
10. Packaging, Shipping and Delivery of Products
“CEAR ceramics Azzaro & Romano Srl” makes shipments to Italy and abroad and will send an email the moment the shipment is entrusted to the courier, with the tracking number of the order.
Each product is carefully packed in order to avoid possible breakage with much appropriate material (bubble wrap and styrofoam).
In case of goods arrived damaged, upon timely sending of images by the customer, “CEAR ceramics Azzaro & Romano Srl” undertakes to send replacement goods, regarding orders placed in Italy and Europe.
For non-European orders, “CEAR ceramiche Azzaro & Romano Srl” will email a shipping quote with the option to include insurance, the customer will have to over yes communicate whether or not to include it in the shipment, if the customer chooses not to include it, any possible breakage will not be borne by “CEAR ceramiche Azzaro & Romano Srl” who will therefore not provide a replacement.
Also for non-European orders, the customer will be required to pay Customs Duties in addition to the cost of shipping where their country requires it.
Customs charges cannot be paid or estimated in advance.
If the user is unable to be present at the delivery location on the agreed upon day, the courier will make a second delivery attempt. In the event that the user will be absent even at the second delivery attempt “CEAR ceramiche Azzaro & Romano Srl” will terminate the contract and withdraw its products.
If therefore the delivery cannot take place for reasons not attributable to “CEAR ceramiche Azzaro & Romano Srl”, the latter will not make to the user any kind of reimbursement of the products sent.
Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order or in the “Shipping” section on the site.
11. Privacy
Buyer’s data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to Art. 13 Legislative Decree 196 of June 30, 2003.
12. Distinguishing marks of products
It is understood that neither by these General Conditions, nor by any individual contract of sale, are any rights whatsoever (by way of license or in any other capacity) in the distinctive signs of the Seller granted to the Buyer.
Any use by the Buyer of distinctive signs of the Seller shall be deemed to be prohibited, unless prior written authorization to that effect is given by the Seller.
All content on the Site, including but not limited to designs, text, graphics, images, movies, information, applications, software, music, sounds, and other files, and the selection and arrangement thereof (“Site Content”), are the exclusive property of Seller and all rights are reserved.
Modifying, copying, distributing, framing, reproducing, republishing, downloading, displaying, posting, transmitting, or selling in any form or by any means the Site Content, in whole or in part, without first obtaining the written permission of Seller is prohibited.
The Buyer shall be held solely responsible for any damages resulting from the infringement of copyright, proprietary rights, or any other damage caused by the publication of such material.
13. Force majeure
“CEAR ceramiche Azzaro & Romano Srl” will make all necessary efforts to keep faith with its obligations, but shall not be held responsible for delays or non-delivery caused by circumstances beyond its reasonable control.
Such circumstances include strikes, wars, natural disasters, and any other event that makes it impractical to manufacture, transport, or deliver products.
14. Autonomy
Should any clause of these General Conditions be deemed invalid or ineffective, such invalidity or ineffectiveness will not affect the validity of the other clauses, which will continue in full force and effect.
15. Jurisdiction
These Terms and Conditions are drafted in accordance with Italian law, and in particular with the rules contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 (Consumer Code) on distance selling to consumers.
In case of disputes in consumer relations, pursuant to art. 66-bis Legislative Decree 206/2005 (Consumer Code) the territorial jurisdiction is imperatively attributed to the Court of residence or domicile of the consumer, if located in the territory of the State.
16. Access to the contract, these terms and conditions, legal notices and privacy and their storage
Pursuant to Art. 12 of Leg. 70/2003, the Seller informs the Buyer that each order sent electronically is stored in digital/paper form on the server at the Seller’s premises in accordance with the criteria of confidentiality and security and may be provided at the request of the Buyer in electronic or paper form.
A copy of these General Terms and Conditions, pursuant to Art. 12 n. 3 of Leg. 70/2003, can be printed, downloaded and saved on the Buyer’s computer directly from the site.
The Buyer may carry out similar process with the Privacy on the site.
These conditions were drafted on 08/29/2019